Terms of Sale

Drops, the shop on drainarchive.com, is run by a sole trader (SZČO) registered in Slovakia:

Seller

Martin Klein

Address

Kľukatá 1642/7, 821 05 Bratislava-Ružinov, Slovakia

IČO

53941331

DIČ

1127640041

IČ DPH

SK1127640041 (registered under §7a of the Slovak VAT Act, not a VAT payer)

Registered in

Trade Register of Okresný úrad Bratislava, no. 110-302614

Email

[email protected]

Everything on Drops is fan-made. It isn't official merchandise and isn't made, endorsed or licensed by Drain Gang, Trash Island, World Affairs or Year0001.

Photos show the actual product, but small differences in colour and finish between pieces are normal and aren't a defect.

• Prices are in euros. We're not a VAT payer, so no VAT is added.
• Shipping is shown before you pay, and the total at checkout is the final price.
• You pay upfront by card or another method offered at checkout. Payments are handled by Stripe; we never see your card details.
• Orders shipped outside the EU may be charged import duties, taxes or customs fees by the destination country. Those are paid by you and aren't part of our price.

Your order is a binding purchase once your payment goes through. The contract is made when we email you the order confirmation, which links to these terms. That email is your copy of the contract; we keep a record of the order, but the contract isn't filed anywhere else. The contract is in English.

If we can't fulfil an order after all, for example because of a stock error, we'll email you and refund the full amount within 14 days.

Pre-orders buy a piece from the next run. The checkout and your confirmation say when it ships. If it can't ship in that time, we'll email you a new date and you can cancel for a full refund.

• We ship with Slovak Post to the countries listed at checkout. Standard is a registered letter with tracking; Economy has no tracking.
• In-stock orders ship within 7 days of payment, pre-orders within the time given at checkout. How long delivery takes after that depends on the destination and the post.
• If your order hasn't arrived within 30 days of shipping, email us. If it's lost, we'll send a replacement or refund you.
• If a parcel comes back because the address was wrong or it wasn't collected, we'll resend it once you pay the new shipping, or refund you minus the original shipping.

If you're buying as a consumer, you can withdraw from the purchase within 14 days without giving a reason. The 14 days start on the day you, or someone you name other than the carrier, receive the goods. If an order arrives in several parcels, they start when the last one arrives.

• To withdraw, use "Withdraw from contract here" above (https://drainarchive.com/withdraw). We'll email you a confirmation with your statement and the date and time you sent it. You can also email [email protected] with your name, order number and a clear statement that you're withdrawing, or send the form at the end of these terms. It's enough to send it before the 14 days are up.
• Send the items back to Kľukatá 1642/7, 821 05 Bratislava-Ružinov, Slovakia within 14 days of withdrawing. You pay the return postage; we recommend a tracked service.
• We refund the price and your original shipping within 14 days of receiving your withdrawal, to the payment method you used, at no cost to you. If you chose Standard shipping, we refund shipping up to the cost of Economy, our cheapest option.
• We may hold the refund until the items are back with us or you've shown proof of sending them, whichever comes first.
• You're responsible for any loss in value from handling the items beyond what's needed to see what they are and how they work, as you could in a shop.

Business buyers don't have this right.

You're covered by the legal guarantee for 24 months from delivery. It covers defects the item had when you received it, not normal wear or damage from misuse.

• To make a complaint, email [email protected] with your order number, what's wrong and photos of it. If it arrived damaged, include photos of the packaging too.
• We'll confirm by email that we've received your complaint and resolve it within 30 days. You'll get a written record of how it was resolved.
• We'll repair or replace the item. If neither is possible, you're entitled to a price reduction or a full refund.
• We cover the cost of sending a defective item back to us.

Email us first; we'll do our best to sort it out. If you're not happy with how we handled a complaint, or think we've broken your rights, you can ask us for a remedy at [email protected]. If we refuse or don't answer within 30 days, you can submit a proposal for alternative dispute resolution to the Slovak Trade Inspection (SOI, www.soi.sk) or another authorised body listed by the Slovak Ministry of Economy (www.mhsr.sk). Consumers elsewhere in the EU can also get free help from the European Consumer Centre in their country.

Slovak law applies to these terms. That doesn't take away any protection you have under the mandatory consumer law of the country you live in.

How we handle your order details is explained in our Privacy Policy: https://drainarchive.com/privacy.

We may update these terms. The version in force when you ordered is the one that applies to your order.

Fill this in and send it only if you want to withdraw from your purchase. Email works; so does paper.